CLIENT SERVICE STANDARDS
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- CLIENT SERVICE STANDARDS
Determine
on each engagement, who our clients are and directly ascertain their expectations for our performance.
Establish
effective communications, both internal and external, to enhance client perceptions of the value and quality of our service.
Ensure
that any professional, technical, or client-service problem is resolved promptly with timely consultation in an environment of mutual respect.
Develop
client service objectives that will enable us to fulfill our professional responsibilities, satisfy our client’s needs and exceed their expectations. Prepare an appropriate client service plan to achieve these client services
Provide
management with insights on the current condition of their business and meaningful suggestions for improvement.
Obtain
from the client, formally and informally, a regular assessment of our performance.
Execute
the client service plan in a manner, which ensures commitments are met, potential problems anticipated and surprises avoided.
Continually
broaden and strengthen our relationships with key management personnel to facilitate effective communication.
Receive
fees that reflect the value of services.
